Privacy
How Pixie handles your data.
What Pixie stores on your devices, how Apple reports usage and reliability, and what you can choose to send to support.
Last updated September 30, 2026Covers the Pixie app and this website.
Your devices
What stays on your devices.
Pixie stores sign-in details in Apple's Keychain. Downloads, cached artwork, and playback diagnostics are stored on the device that creates or saves them.
Apple services
What syncs through iCloud.
Supported settings, custom Sound Profiles, DSP presets, and imported visualizer presets can sync through your iCloud account on compatible Apple devices. Downloads, caches, and current playback aren't included.
Plex and your server
What goes to Plex.
Pixie contacts Plex to sign in, browse your library, play or download media, load artwork and lyrics, sync supported progress, bookmarks, and ratings, and control remote players.
Your Plex account and server use are governed by Plex's terms and privacy practices.
Read the Plex privacy policyLyrics lookup
What goes to LRCLIB.
When you open lyrics and your media server has none, Pixie can look them up through LRCLIB. A lookup sends the track title, artist, album, and duration. Audio files and server credentials aren't sent. Lyrics may be cached on your device to avoid repeat requests.
Analytics, diagnostics, and support
Anonymous usage reports. Clear sharing choices.
Pixie uses Apple's existing developer reports to understand usage and improve reliability. Aggregate usage reports are anonymous: they describe sessions, active devices, retention, and crash counts, grouped by details such as app version, device type, operating system, and region. They do not include your name, email address, Apple Account, or media library.
Apple may also provide technical crash and performance reports, including crash stacks, launch time, hangs, memory, disk activity, and energy use, where supported. Available reports differ by platform, so iPhone reporting does not imply the same coverage on Apple Watch or Apple TV. App Store reporting follows your Apple analytics-sharing settings and Apple's privacy protections, including aggregation and minimum population thresholds where applicable.
TestFlight automatically shares usage and crash information with Apple and the developer. TestFlight reports and feedback are separate from anonymous App Store aggregates: invited testers' names and email addresses can be visible to us, and feedback can include screenshots or comments you submit.
Pixie's local support logs stay on your devices unless you choose to share them. A report can include your app and device versions, technical playback details, and other troubleshooting context. If you send a report by email or add comments or screenshots, those details may identify you. Review what you share; support reports are not described as completely anonymous.
Pixie adds no advertising or third-party analytics SDK, custom telemetry server, or identifier for tracking people across apps or installations. It does not send your library, listening history, search queries, artwork, audio, or service credentials to an analytics service. Apple's reporting is separate from the requests needed to use your media services and from support reports you choose to send.
This website
No accounts or analytics.
This site has no accounts, signup form, advertising, or analytics. You can contact support by email.